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Director of Rooms
Providenciales
Full Time
Job Summary
The Director of Rooms is responsible for overseeing the Guest Services, Personal Concierge, Housekeeping and Laundry Departments. This role also includes developing and implementing strategies to increase revenue and profitability to ensure a high level of efficiency and satisfaction for guests and team members.
Essential Functions
Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Works with Resort’s leadership team to determine areas of concern and develops strategies to improve the departments’ financial performance.
Establishes challenging, realistic and obtainable goals to guide Rooms Division operation and performance.
Strives to improve service performance
Develops and manages Resort budgets.
Focuses on maintaining profit margins without compromising guest or employee satisfaction
Ensures that the individual departments are focused on daily labour, expense and revenue management
Analyses and assesses each department’s capital needs in order to prepare the Rooms Division’s capital requests in to ensure that divisional needs are met
Ensures all day-to-day Guest Services and Housekeeping Department ooperations are of the highest quality and according to established SOP’s
Reviews and oversees the implementation of all training and development programs in the Guest Services and Housekeeping Departments
Works directly with Owner Relations to ensure all owner requests, needs and issues are addressed within a timely manner
Oversees Rooms Division Hiring process ensuring that the best suited candidates are selected
Any other duties that may be assigned to you.
You'll Enjoy These Benefits
Compensation: $75,000 per annum
Housing: $2,000.00 per month
20% max discretionary Performance Bonus 100% service charge on 176 hours per month
Our Perfect Candidate
A post-secondary diploma or degree in a field of study related to this profession; 5 years of experience in a comparable position and/or an equivalent combination of education and experience.
Detailed hotel Rooms Division operating knowledge; demonstrated strong leadership and strategic planning skills; and proven achievements in optimizing guest and team member engagement and financial performance.
Experience successfully leading in a fast-paced environment and prioritizing demands.
Strong interpersonal, team member relations and leadership abilities.
Well versed in hotel Rooms Division financial aspects
Technically savvy and familiar with Rooms Division operating/budgeting systems and spreadsheets.
Ability to identify and solve problems.
Professional & appropriate business appearance and demeanor.
Excellent verbal and written communication skills.
Flexibility to meet the demands of a 24-hour operation
Together, We Will Achieve
All Grace Bay Resorts operates 7 days a week, the needs for coverage will vary greatly depending upon occupancy, available resources and expected demands. As such business work schedules will be tailored to insure the best possible coverage to meet the most crucial business needs and insure high service levels while maintaining fairness. We will endeavor to grant special requests for specific shifts and or days off, however these cannot be guaranteed.
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